Several national clients have asked me recently for advice on “modernizing” their resolutions processes. That has involved looking at what they do, why they do it, and what improvements might make the process more efficient or easier for members to understand. From those conversations comes this article, which discusses the general process. There are as many resolutions processes as there are associations. That’s because each organization is governed by language in its bylaws (sometimes “constitution”) or board policy. If the procedure appears in the bylaws, the process tends to be fixed, since bylaws can be difficult to amend. On the … Continue reading →