I recall an occasion years ago when a client said to me, “You don’t seem like an attorney.” While one could certainly take that negatively, I took it as a compliment, and I believe it was intended as one. I simply responded, “Thank you,” and we both shared a laugh before proceeding to make a few more jokes at the expense of the legal profession. Over time, I have become increasingly interested in the non-legal factors that influence the success or failure of the attorney-client relationship. We often focus heavily on credentials, technical skill, and experience, all of which are … Continue reading →